FREQUENTLY ASKED QUESTIONS

Our aim is to create a simpler, hassle-free and transparent process of renting your service apartments in Delhi, and have compiled a list of Frequently Asked Questions (FAQ) that will give you a much better understanding of our workings. The list is not exhaustive, and we would ask you to Contact our Sales Team for any queries or clarifications.

Q. What is the difference between a hotel and a serviced apartment?
A. Serviced apartments offers spacious, fully furnished, beautifully decorated apartments, much larger than hotel rooms (even extended stay hotel rooms), featuring a genuine (more home-like) residential character. All apartments usually feature a complete kitchen, and have separate dining, living and sleeping areas. They will also have a fully automatic cloth Washing Machine with Dryer, Iron & Ironing Board, landline Telephone, Digital TV and Wireless Internet. A wide range of personal services and exceptional amenities including health clubs and swimming pools (at many locations) provide a refined lifestyle, and offer a caring and homelike atmosphere for guests and their families.
Q. What is included in the rate?
A. Rentals include daily housekeeping, linen changes, Water, Cooking Gas, 24 Hour Wi-Fi Internet, Tata Sky/Airtel Digital TV, Power Backup, Landline Phone (Outgoing Calls chargeable) and all flat/society maintenance. All apartments are fully furnished and equipped with cooking utensils and crockery to cater for the maximum occupancy of the apartment. Unless specified, Electricity will be charged separately upon actuals.
* Rentals do not include Service Tax. The present rate of Service Tax is 5.15% and is ONLY applicable on stays of less than 3 months.
Q. Can I view your serviced apartments prior to making a reservation?
A. Yes, subject to availability. If you are staying in the apartment for an extended period of time we would strongly suggest you do this, so you can familiarize yourself not only with the apartment but the local area and facilities. Please contact our reservations team to arrange a viewing.
Q. How do I make a booking?
It is just as easy as booking a hotel! You can give us a call or email us booking@stemfort.com or fill in the form on the website: www.stemfort.com All bookings will be confirmed only after paying the reservation amount (1 week rental).
Within 24 hours of the reservation amount being received by us, you will receive confirmation of your booking and your arrival information pack via email.
Q. How much do I pay to make the booking?
A. To secure a booking, we require 1 week rental payment. This rental payment can be made via Debit/Credit Cards, Cash, Bank Transfer, Cheques (in INR drawn on an Indian bank account) or Paypal (Paypal fee will be charged extra). or western union
Q. Do I need to pay a security deposit?
A. If you do not have a credit card available to cover any unpaid bills, loss or damage, you will be required to pay a security deposit on your arrival. We will keep the deposit during your stay and until we can confirm there are no pending international phone bills nor any additional cleaning nor damage nor loss in the apartment.
Q. Can I pay for my serviced apartment on departure?
A. No. Payment is required at the time of booking and prior to check-in. Unlike hotels, few serviced apartment buildings have a manned reception or the facility to take payment at the time of check-in. At the time of booking you will be asked for full or part payment unless otherwise agreed.
Q.What methods of payment do you accept?
A. All major debit/credit cards are accepted. We also accept Cash and Cheques drawn on Indian Bank Accounts as well as Bank Transfers. Payments can also be made via Paypal (Paypal fee will be charged extra).
Q. Is there a minimum stay requirement?
A. There is a minimum stay requirement of One Week (7 nights) in all our properties unless otherwise specified.
Q. What are the terms of cancellation?
A. Please familiarise yourself with our terms and conditions of business as all bookings are subject to these terms.
There will be a 25% cancellation charge, if a confirmed reservation is cancelled at least 30 days before the scheduled check-in date. If a reservation is cancelled less than 30 days before the scheduled check-in date, there will be no refund of rental paid.
In the event that a guest needs to check out prior to the agreed departure date, we will use our best endeavours to obtain a refund of accommodation charges for the remainder of the stay. However, any refund will be subject to the apartment being re-let and may be subject to a cancellation charge.
We recommend that you have travel insurance to cover these costs.
Q. Can I extend my booking?
A. Yes, subject to availability. If you believe that you are likely to need to extend your accommodation period beyond the period originally booked and paid for, then you should notify us of this requirement as soon as possible.
We cannot guarantee any extension of your accommodation period, but, subject to availability, we will plan to consider any such requests.
Q. What is the check in and check out procedure?
A. When you arrive in Delhi, please call us from the airport or at least one hour before to your arrival at the apartment. We will ensure that someone from our Team will be at the apartment to facilitate the check-in and handover of the apartment. He will also be present at the time of check-out to take handover from all guests.
Check-in Time is after 2pm
Check-out Time is before 11am
In the event you arrive early in the morning we recommend you book from the previous night so you can go directly to your apartment on arrival.
Q. What are the sleeping arrangements in the apartment?
A. The number of people permitted to occupy each apartment is limited to the number of beds. In some apartments extra beds can be provided and this will be at a charge to be agreed at the time of booking.
Q. Are towels and bed linen provided?
A. Our rates include bed linen and towels and these are changed on a weekly basis.
Q. Do you have luggage storage facilities?
A. We can accommodate your luggage at some locations but there is a charge associated with the facility. Please check with reception Manager for details about the same.
Q. Is Wi-Fi broadband Internet service provided?
A. Yes, Wi-Fi broadband is available in all apartments and is included in the rate.
Q. Do you provide cots and highchairs?
A. Yes, cots and high chairs are available at an additional one-off charge. Please advise reservations at the time of booking.
Q. Is it possible to request an extra bed?
A. Extra beds can be provided subject to the size of apartment and there being sufficient space. These are charged separately. Please advise reservations at the time of booking.
Q. Are Pets allowed?
A. We have some apartments where we can consider pets, regrettably not in all of them. Please check with us at the time of making your reservation.
Q. Do you provide any Welcome Pack at check-in?
A. We provide a one-time complimentary Welcome Pack on check-in at all apartments. The Welcome Pack contains tea, coffee, milk, sugar, cookies, bread, jam, butter, orange juice, water and biscuits. In addition to the Welcome Pack we also provide complimentary toiletries.
These items are designed to get you through the first 24 hours until you can go shopping and, in most cases, they will not be replenished during your stay. If you require any additional items in the Welcome Pack, please request the same with the Reservations Team who will try to accommodate your request, extra charges may apply for the same.
Q. What happens if something goes wrong whilst I am staying in the apartment?
A. On the confirmation email we provide you with a 24 hour emergency telephone number to call in case you have any problems with your apartment. Simply call and we will endeavour to deal with the issue in a fast and efficient manner.
Q. Do the apartments provide wheel-chair access?
A. Some of our apartments have lift access, but may still have one or more steps to negotiate. Please contact us to discuss your requirements before booking.
Q. What is the booking policy at stemfort ?
A. Mango suites bookings are valid from 12 noon to 12 noon.
A Maximum of two adults are permitted per room and up to two children under the age of 12 without an extra bed. We do not provide extra beds at extra cost .
Bookings made online via www.stemfort.com , our phone number 9810109980 and other available Booking options are considered confirmed. All other bookings made over the telephone, email without an advance payment are booked but the rooms will be allotted subject to availability at the time of check-in.
Q. What are the inclusions with the room?
A. All stemfort rooms are air-conditioned with a flat screen LCD TV and breakfast kit . The washroom comes with complimentary, shampoo and body wash. Every room has a complimentary brewing station that is topped up once a day. Free Wi-Fi are included complimentary with the room.
Q. What Corporate discounts are available at Stemfort ?
A. stemfort offers a unique usage based discounts to businesses and travel partners registered on our website.
For more information, email us at booking@stemfort.com The usage is calculated in any financial year from 1st April to 31st March.
1. How do I book my stay at stemfort ?
Making a booking at any stemfort location is very simple and can be performed in 2 easy options.
Online: Our website www.stemfort.com has a booking panel and the dates and the number of rooms and hit "Check Availability".
The results will show you the room avaialibility you wish to stay at. Use the website map to search the most conveniently located place and prices. The wizard will prompt you through the booking process and payment gateway once you have chosen the location. Multiple stays will have to be booked separately. If you need more rooms than 6 rooms, please email us at booking@stemfort.com
On Telephone: 9810109980 and make a booking over the telephone. Our guest care executives shall answer all your queries, indicate the prices and offer you payment options to confirm the booking by a payment gateway through Bank IVR. All payment methods are completely safe and secure.
All other bookings made over the telephone or email without an advance payment, are booked but the rooms will be allotted subject to availability at the time of check-in.
2. What is the cancellation policy at stemfort ?
Cancellation policy at Mango Suites is as follows:
Cancellation PeriodPercentage of Refund on Stay Value
One Week or Before One Week90%
Within a Week and before 48 hours to check-in50%
Less than 48 hours before check-in0%
Check-in is defined as 12 noon on the check-in date as per the booking made.
*Stay value is defined as the total financial value of the number of rooms and number of nights excluding taxes as per the booking made represented by a reservation ID.
3. What dining options are available at stemfort?
Each stemfort location has a full-fledged kitchen for selfcooking .
4. What facilities are available at stemfort for functions and conventions?
Most locations have a convention hall attached. Depending on the size of the congregation we have various options to choose from. Please mail bookings@stemfort.com prior to making your bookings. We will go one step ahead and handle the entire event from reception to Audio Visuals, from gifting to Advertising and Publicity. You may completely eliminate the event manager!
5. Why is there so few staff visible at stemfort ?
The Stemfort Suites model is essentially a smart apartment . We heavily use technology in the back end to reduce manpower dependency so as to be able to pass on the benefits of our efficient model to the guest. At the same time, technology helps us maintain our standardized processes. You will notice our service, not people. Please call our Guest Services Desk at911 to avail our entire bouquet of services. There is ample security and surveillance for your safety as well.
6. I am unhappy with my stay at stemfort . What are my options?
In the unlikely event that you are disappointed at one of our locations, there is a feedback form available with our Guest Services Desk. This is a stemfort record and all feedback is centralized. We request that you share your feedback candidly as this will help us serve you better. You may also email your feedback to us at: feedback@stemfort.com
LIABILTIES
In no event shall stemfort nor its subsidiaries, agents, divisions, affiliates, representatives or licensors be liable to any indirect, incidental or consequential damages whatsoever (including, without limitation, damages for loss of profits or loss of information) arising from use or inability to use the contents/Property, even if stemfort has been informed of the possibility of such damages. Stemfort reserves the right of admission, change of any rules, regulations at its sole discretion.